Do you need to know how to contact Roblox? Whether you have a question about your account, want to report a bug, or need help with billing, this guide will show you how to get in touch with the right person at Roblox.
We’ll walk you through the different ways to contact Roblox, depending on what type of issue you’re having. So whether you’re having trouble logging in or want to give us feedback on one of our games, we’ve got you covered!
How To Contact Roblox (4 Ways Explained)
There are different ways to contact Roblox, depending on the type of issue you’re having. We’ll walk you through each one in detail below.
1. Contacting Roblox by Email
If you have a question about your account or want to report a bug, the best way to contact us is by email. You can find our email address on our Contact Us page or email at info@roblox.com
When emailing Roblox, be sure to include the following information:
- Your username or player ID
- The name of the game you’re playing (if applicable)
- A brief description of the issue you’re experiencing
- Any screenshots or video footage that might help us diagnose the problem
2. Contacting Roblox by Phone
If you need to contact Roblox by phone, here is the toll-free number:
- Roblox Customer Service: 888-858-2569
You can also send us an email with your phone number and a brief description of what you need help with so we can get back to you! We’ll call at the time that works best for both parties.
3. Contacting Roblox on Social Media
If none of these methods work, there is always social media! You can reach us on Facebook, Twitter, or Instagram. However, please note that we may not be able to respond as quickly through these channels because they’re more public than email and phone calls.
4. Contacting Roblox by Mail
If you need to contact Roblox by mail instead of email, it’s easy! Just send a letter to our US headquarters at the following address:
- Roblox Corporation, 970 Park Place Suite, 100 San Mateo, CA, 94403 United States
Roblox Customer Support Service
Roblox’s customer support service is available to help with any questions you may have about your account or the games we offer. The team will assist you with anything from how to play the game to recover a lost password.
To contact customer support, go to our Contact Us page and select “Roblox Customer Support” as the type of inquiry. Fill out the form with your username or player ID, contact information, and a brief description of the issue you’re experiencing. Our team will get back to you ASAP. You can reach us in several ways, as outlined below.
- By email at info@roblox.com
- On our website by clicking the “Contact Us” button
- Calling our toll-free number: 888-899-7787
- By sending a mail post
What If I’m Unable To Contact Roblox?
If you are not able to contact Roblox, you can use the following methods to reach out. You may also want to consider using a third-party service like Skype or Google Hangouts for live chat support instead of these options.
Roblox Customer Service Number
Call this number if you need help with an account issue and have already tried contacting us via email or our website.
- Hours of Operation: Monday – Friday, 12 pm to 11 pm EST
- Phone Number: Toll-Free: (888)899-7787
Roblox Forum Support
If you’re having an issue with a game or the Roblox platform, try posting in one of our forums for help.
- Hours of Operation: 24/07
- Forum URL: forums.roblox.com
Roblox on Twitter
The official Roblox account is available to answer questions regarding the platform and how it works, as well as provide updates about new features or services being offered by us at any given time!
Roblox Live Chat
Roblox offers live chat support for users who need assistance with their account or a game they are playing.
- Hours of Operation: Monday – Friday, 12 pm to 11 pm EST
- Live Chat URL: roblox.com/support
Conclusion
We hope this guide helps you get in touch with us! If you have any other questions, be sure to check out the official Roblox customer support site at roblox.com/support. For any information, doubts, or queries, you can contact this page. Keep visiting the Roblox IDs website for more useful and informative guides related to Roblox.